Privacy Policy
Your privacy matters to us at TidalCanvasMurmur
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
TidalCanvasMurmur respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This encompasses safe data storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Storage
Personal data is stored in fortified systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Only authorized staff who require the data to deliver services can access customer information.
Although we employ robust security measures, no internet transmission method is 100% secure. We regularly update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on relevant laws, you may be able to access, modify, erase, or limit how your personal information is used.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable period as mandated by applicable law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order information: roughly three years after the last service interaction
- Payment transaction records: around seven years for tax and accounting needs
- Website analytics data: about two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
We employ cookies and related technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies help us retain your preferences and evaluate site performance.
You can adjust cookie options in your browser settings. However, turning off certain cookies may affect how the site functions. For detailed information about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to third-party websites or services. This privacy policy covers only TidalCanvasMurmur and our site. We are not responsible for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party websites you visit via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When major changes occur, we will update the 'Last Updated' timestamp at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
TidalCanvasMurmur Privacy Team
22 Floral Street, London
London, United Kingdom WC2E 9LT
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as you can about your request. We strive to respond to all privacy requests within seven business days.